Storage Acton Terms and Conditions for Removal and Storage Services
These Terms and Conditions set out the basis on which Storage Acton provides removal, transport and storage services within the United Kingdom. By making a booking, using our services, or allowing our staff to access your premises or goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses the services of Storage Acton.
We, us, our means Storage Acton as the provider of removal and storage services.
Services means any removal, packing, unpacking, loading, unloading, transport, handling, storage, or related services we agree to provide.
Goods means any items, furniture, personal effects, equipment, or other property that we are asked to handle, move or store.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
Scope of Services
We offer domestic and commercial removal and storage services, including but not limited to packing, furniture handling, loading and unloading, transport, and short or long term storage. The precise scope of services for each job will be set out in our quotation or booking confirmation.
We reserve the right to refuse to handle or store any goods that may pose a risk to persons, property or the environment, or which we are prohibited from handling under law or regulation.
Quotations and Pricing
Any quotation we provide is based on the information you supply, including the volume and nature of goods, access conditions, addresses, dates and times, and any special requirements. Quotations are valid for the period stated on the quotation, or where no period is stated, for 30 days from the date of issue.
We may revise or withdraw a quotation if:
1. You do not accept it within the validity period.
2. The information you have provided is incomplete, inaccurate or has changed.
3. There are unforeseen circumstances affecting access, parking, the volume or weight of goods, or the nature of the work.
Unless otherwise stated, our charges do not include customs duties, parking fees, congestion charges, toll charges, ferry charges, fees for permits, storage insurance, or the disposal of unwanted items or waste. Any such costs will be charged in addition where applicable.
Booking Process
You may request a booking by contacting us and providing full details of the services required. We may conduct an assessment, which may be by visit, telephone, video call or written inventory.
A booking is only confirmed when we issue written confirmation specifying the services to be provided, the date, the estimated duration and the charges, and you accept those terms. Acceptance may be by written confirmation or by paying a required deposit.
You must ensure that all details in the booking confirmation are accurate. If you notice any discrepancy, you must notify us promptly so that we can issue an updated confirmation where necessary.
Customer Responsibilities
You are responsible for:
1. Providing accurate information about the goods, access conditions, property layout, and any special handling requirements.
2. Ensuring that you have the legal right and authority to move and store the goods.
3. Arranging suitable parking and any necessary permits for our vehicles at both collection and delivery addresses.
4. Ensuring that the premises are safe and accessible for our staff, including safe stairways, clear access routes, and adequate lighting.
5. Properly preparing and securing appliances and equipment, including disconnection of electrical, gas or water supplies by qualified persons where needed.
6. Ensuring that all goods are ready for removal or storage at the agreed time, unless we have agreed to provide packing services.
Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows:
1. A deposit may be required at the time of booking to secure your chosen date and time.
2. The balance of charges for removal services is payable on or before the day of service, prior to unloading or completion.
3. Storage charges are typically invoiced in advance on a weekly or monthly basis, as set out in your confirmation.
We may adjust charges where the actual work differs from the original quote due to additional items, delays caused by you or third parties, extended waiting times, changes in addresses, limited access requiring additional labour or equipment, or other material changes.
We reserve the right to charge interest on overdue balances at a reasonable commercial rate from the due date until payment is received in full. We may also suspend or withhold services, including access to stored goods, if payments are overdue.
Cancellations and Postponements
If you need to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation terms will generally apply, unless otherwise stated in your confirmation:
1. Cancellation more than seven days before the booked date may incur no charge or a nominal administration fee.
2. Cancellation between seven days and 48 hours before the booked date may result in a charge of up to 50 percent of the quoted price.
3. Cancellation less than 48 hours before the booked date, or failure to be ready at the agreed time, may result in a charge of up to 100 percent of the quoted price.
Postponements requested within similar time frames may be treated as cancellations and rebookings at our discretion. Any non-refundable third party charges incurred by us on your behalf will remain payable.
Access, Delays and Waiting Time
You must ensure that we have suitable access to the premises and that parking is available for our vehicles. If access is restricted or parking is unavailable, we may charge additional fees for waiting time, additional labour or equipment, or reattendance.
While we will make all reasonable efforts to adhere to agreed collection and delivery times, such times are estimates only and not guaranteed. We are not liable for loss or inconvenience caused by delays arising from traffic, weather, road closures, accidents, breakdowns, or other events beyond our reasonable control.
Items We Do Not Accept
We do not accept the following items for removal or storage:
1. Explosives, firearms, ammunition, or weapons.
2. Hazardous materials, chemicals, gases, toxic or flammable substances, or items classified as dangerous goods.
3. Perishable goods, foodstuffs, live plants or animals.
4. Illegal items or items obtained unlawfully.
5. Waste, including building rubble, clinical waste, or any item intended for disposal unless specifically agreed as a chargeable clearance service.
You must not include such items with your goods. If we discover prohibited items, we may refuse to transport or store them, and you may be responsible for any costs, losses or damage arising from their presence.
Packing and Protection of Goods
Where we have agreed to provide packing services, we will pack goods using materials we consider appropriate, taking reasonable care to protect items for normal transport and storage conditions.
Where you pack your own goods, you are responsible for the suitability and security of the packing. We are not liable for loss or damage arising from inadequate or inappropriate packing where we did not perform the packing.
Fragile or valuable items should be individually wrapped and clearly identified. You must inform us in writing of any particularly fragile items or items of high value before the service date.
Storage Terms
When we provide storage services, your goods will be stored at a facility selected by us. We may move your goods between storage locations for operational reasons, provided that we take reasonable care in doing so.
Storage charges are payable in advance and continue until all goods are removed from storage and any outstanding balances are paid in full. If storage charges remain unpaid, we may exercise a lien over the goods and restrict access until all amounts due have been settled.
If charges remain unpaid for a prolonged period, we may, after giving reasonable notice, sell or dispose of some or all of the goods to recover amounts owed, including costs of sale or disposal. Any surplus after settling the debt and related costs will be held for you.
Insurance and Liability
We will take reasonable care of your goods while they are in our custody and control. Our liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, is limited as set out in this section.
Unless otherwise agreed in writing or covered by separate insurance, our liability for any single item or package is limited to a reasonable amount per item, and our total liability per job is limited to a reasonable overall amount. Specific limits may be stated in your quotation or confirmation.
We are not liable for:
1. Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage.
2. Loss or damage to items that are especially fragile, or of high value, unless we were made aware of their nature and value in writing and we agreed to handle them on that basis.
3. Loss of data, software, digital content or electronic records.
4. Indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.
You are encouraged to arrange appropriate insurance cover for your goods, either through a policy arranged by us where available or by obtaining your own insurance.
Claims and Notice of Loss or Damage
You must inspect your goods as soon as reasonably practicable upon delivery or upon accessing them in storage.
Any apparent loss or damage must be reported to us in writing as soon as reasonably possible, giving sufficient detail of the items affected and the nature of the loss or damage. We may ask for photographs, descriptions, and any supporting evidence.
Failure to notify us within a reasonable period may prejudice our ability to investigate and may affect your ability to make a claim.
Waste, Disposal and Environmental Regulations
We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove domestic or commercial waste unless we have specifically agreed a chargeable clearance service.
If we agree to remove unwanted items, they will be handled, recycled or disposed of in accordance with current regulations. You confirm that you have the right to dispose of such items and that they do not include hazardous or prohibited materials.
You must not use our storage services to conceal or store waste materials or items that are intended for disposal only. If we discover that items in store constitute waste or are in breach of environmental or safety regulations, we may take appropriate action to remove, quarantine or dispose of them, and you will be responsible for any associated costs.
Health and Safety
We are committed to maintaining high standards of health and safety for our staff, customers and the public.
We may refuse to carry out work that in our reasonable opinion would endanger our staff or others, or would breach health and safety legislation or guidance. This may include work at unsafe heights, handling excessively heavy items without suitable equipment, or entering areas that are structurally unsafe or contaminated.
You must inform us of any known hazards at the premises, including structural issues, asbestos, contamination, or other risks that could affect the safe performance of our services.
Data Protection and Privacy
We will collect and use your personal information only as necessary to provide services, manage your account, comply with legal obligations, and improve our operations. This may include your name, address, contact details, payment information and details of the services you use.
We will keep your information secure and will not sell your personal data to third parties. We may share necessary information with trusted partners or service providers involved in delivering the services, and with authorities where required by law.
Force Majeure
We are not liable for any delay or failure to perform our obligations under the contract where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, war, terrorism, civil disturbance, epidemic, industrial action, government restrictions, or major disruption to transport networks.
Where a force majeure event occurs, we will inform you as soon as reasonably practicable and will seek to reschedule or adjust the services where possible.
Governing Law and Jurisdiction
These Terms and Conditions and any contract between you and us are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the services we provide.
Changes to These Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business practices, or the services we offer. The version in force at the time of your booking will generally apply to that booking, unless we agree otherwise or the change is required by law.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be interpreted in a way that most closely reflects the original intent and is enforceable, or, if this is not possible, it will be deemed deleted. The remaining provisions will continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings. No other terms, whether oral or written, will apply unless expressly agreed by us in writing.
